📦 Return Eligibility

You can request a return within 7 days of receiving the product if:

• The product is damaged or broken on arrival
  
• You received a different item than what was ordered
  
• The product has a manufacturing defect
  

Customers must provide photos or video of the damaged/incorrect product for verification.

🚫 Non-Returnable & Non-Refundable Items

Since many of our products are made specifically for you, we cannot accept returns for:

• Personalized gifts
  
• Custom name photo frames
  
• Customized cake toppers
  
• Custom-made décor pieces
  
• Any product modified based on your request
  

These items are only eligible for a replacement if damaged during delivery.

🔁 Replacement Process

1. Email us at support@brightwoodcraft.com
   
2. Attach images/videos of the issue
   
3. Our quality team will review it within 24–48 hours
   
4. A replacement will be shipped at no extra cost
   

💳 Refund Process

If a refund is approved:

• Refunds will be initiated to your original payment method
  
• It may take 5–7 working days to reflect in your bank/wallet
  

(Refunds are not applicable on COD orders unless decided by customer support.)